PROVIDE ONE-STOP PACKAGING SOLUTIONS FOR COFFEE CAPSULES.

In general, 13 is a limited guarantee against the BOL date and lifelong free supporting service, including technical support, software updating, internet remote online support/debugging, etc. We will run this machine to guarantee it works perfectly and then ship it out. We speak English, and the machines are made with an English interface. For daily support, we use Skype, WhatsApp, and iPhone messaging apps like Facetime to communicate, and we offer excellent service to help our customers. We will overcome the time zone difference for you. Many nights, we help our customers fix accidents on machines. This is so important. One good example is that we have a customer who started with us from zero in 2011, and at the end of 2020, he took many machines from us, including the auto cartoner. As 2020 is the year of covid pandemic, we are not allowed to fly. Finally, we made all his lines work by online video call.

For over ten years, we have spent many nights with the customer and solved many of their production problems.

Most problems are solved by adjustments or changing parts. In this case, we offer fast international express with FedEx, UPS delivery, etc., to send the parts.

We are also willing and able to send technicians to you, and for the EU area, we have ready technicians with EU visas to travel.

Usually, we will send two technicians, and the buyer will need to prepare these requirements:

Roundway air tickets, food, hotel, and necessary local transport. And reasonable labor costs. 

EXPAK's headquarters is in Suzhou, China. You are very welcome to visit our factory.

We have an overseas after-sales point available to visit in Las Vegas in the United States and Italy in Europe. They are also willing to introduce and show our machines in their facility if you are not convenient to come to China.